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Privacy Policy

Last Updated: [07/04/2025]

At Yoyink ("we", "us", "our"), operating from 7 RUE DU VIVIER, 85540 SAINT-VINCENT-SUR-GRAON, France, we are committed to protecting your privacy and handling your personal information responsibly, transparently, and securely. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights when you visit our website www.yoyink.com ("Site") or interact with us.

We comply with the General Data Protection Regulation (GDPR) and applicable French data protection laws.

1️⃣ What Personal Information Do We Collect & Why?

We only collect data necessary to provide our services, improve your experience, and fulfill legal obligations. Here’s what we gather and its purpose:

Information Type Examples Why We Need It (Purpose & Legal Basis)
Identity & Contact Details Name, email address, shipping/billing address, phone number. Purpose: Process orders, deliver chairs, manage returns, send order confirmations/shipping updates, provide customer support.
Basis: Contract performance.
Payment Information Credit/Debit card details (processed securely via payment gateway), transaction history. Purpose: Take payment for your orders securely.
Basis: Contract performance. (Note: We don’t store full card numbers on our servers)
Order & Purchase History Details of products purchased, order dates, return history. Purpose: Manage your account, process returns/refunds, understand preferences to improve our product range.
Basis: Contract performance & Legitimate interest (improving service).
Communication Data Emails, chat logs, phone call recordings (if applicable) when you contact customer service. Purpose: Respond to your inquiries, requests, or complaints effectively.
Basis: Legitimate interest (providing support).
Website Usage Data IP address, browser type, device info, pages visited, time spent (via Cookies & similar tech).  Purpose: Analyze Site traffic, improve website functionality/personalization, prevent fraud, understand marketing effectiveness.
Basis: Consent (for non-essential Cookies) & Legitimate interest (security, analytics).
Marketing Preferences Your choices to receive newsletters/promotions (if you opt-in). Purpose: Send you marketing communications about chairs, offers, news (only with your explicit consent).
Basis: Consent.

2️⃣ How Do We Collect Your Data?

  • Directly from you: When you place an order, create an account, contact our support team, sign up for newsletters, or participate in a survey.

  • From third parties (Limited): Payment processors (to confirm transaction success), delivery carriers (for tracking updates), fraud prevention services.

3️⃣ Who Do We Share Your Data With? (And Why)

We never sell your personal data. We only share it with trusted partners when strictly necessary for specific purposes:

  • Payment Service Providers: (e.g., Stripe, PayPal, banks) - To securely process your payments.

  • Shipping & Delivery Partners: (e.g., Colissimo, Chronopost) - To deliver your chairs and provide tracking information.

  • IT & Service Providers: Companies hosting our website, managing databases, sending emails, or providing analytics tools - They act on our instructions under strict contracts.

  • Professional Advisors: Accountants, lawyers (if needed for compliance or legal matters).

  • Authorities: Only if legally required (e.g., tax, fraud investigation).

We ensure all partners have strong data protection measures and only use your data for the agreed purpose.

4️⃣ International Transfers

Your data is primarily processed within the European Economic Area (EEA). If any service provider outside the EEA is involved, we ensure transfers comply with GDPR (e.g., via EU Standard Contractual Clauses or adequacy decisions). You can request details via info@yoyink.com.

5️⃣ Data Security is Our Priority

We implement robust technical and organizational measures to protect your data against loss, misuse, or unauthorized access, including encryption (SSL), secure payment gateways, access controls, and regular security reviews. While no online system is 100% secure, we strive to use industry best practices.

6️⃣ How Long Do We Keep Your Data?

We retain your data only as long as necessary for the purposes stated:

  • Orders & Financial Records: Minimum legal retention period (e.g., for invoicing/tax: typically 6-10 years in France).

  • Customer Accounts: As long as your account is active, or as needed for support/returns linked to orders.

  • Marketing Data: Until you withdraw consent or unsubscribe (we provide easy opt-out links in every email).

  • Website Analytics: Aggregated/anonymized where possible; identifiable data kept shorter periods (e.g., 6-12 months).

After retention periods, data is securely deleted or anonymized.

7️⃣ Your GDPR Rights (You’re in Control!)

Under GDPR, you have important rights regarding your personal data. Contact us at info@yoyink.com to exercise them:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Ask us to correct inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data (where legally permissible).

  • Right to Restrict Processing: Ask us to temporarily stop using your data in certain cases.

  • Right to Data Portability: Request a structured copy of your data to transfer elsewhere.

  • Right to Object: Object to processing based on legitimate interests (e.g., direct marketing - you can always unsubscribe instantly via email links).

  • Right to Withdraw Consent: If processing relies on consent (like marketing), you can withdraw it anytime.

  • Right to Lodge a Complaint: Contact the French supervisory authority: CNIL (www.cnil.fr).

We aim to respond to requests within one month and usually won’t charge a fee.

8️⃣ Cookies & Tracking Technologies

Our Site uses cookies (small text files) for essential functions, analytics, and (only with your consent) marketing. 

9️⃣ Children’s Privacy

Our Site and services are not intended for individuals under 16. We do not knowingly collect data from children. If you believe a child has provided us data, please contact us immediately.

🔟 Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The "Last Updated" date at the top will indicate revisions. Significant changes will be notified via email or a prominent notice on our Site. Please review this page periodically.

✉️ Contact Us

For any questions, concerns, or requests regarding your privacy or this policy, please reach out to our dedicated contact:

  • Email: info@yoyink.com

  • Postal Address: Yoyink, 7 RUE DU VIVIER, 85540 SAINT-VINCENT-SUR-GRAON, France

We take your privacy seriously and will respond promptly.

Thank you for trusting Yoyink!
The Yoyink Team