Return & Refund Policy
At Yoyink, we stand by the quality and comfort of our chairs. But we understand that sometimes, things just don’t work out. That’s why we offer a straightforward, 30-day hassle-free return policy – because your satisfaction matters most.
✅ Easy & Free Returns Within 30 Days
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Changed your mind? Not quite the right fit? No problem! If you’re not 100% happy with your purchase for any reason, you can return it to us within 30 days of receiving your order.
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We Cover the Costs: To make it truly worry-free, we’ll cover the cost of return shipping for eligible items within mainland France. We’ll provide you with a prepaid return label – just follow the simple steps below.
🔄 What Can Be Returned?
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Items must be returned in original, saleable condition: unused, unassembled (if applicable), and in their original packaging with all tags and protective materials intact.
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We accept returns for all standard reasons: change of mind, wrong size/color ordered, or simply if it didn’t meet your expectations.
❌ What Can’t Be Returned? (For Everyone’s Fairness)
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Damaged or Altered Items: We cannot accept returns for items that have been physically damaged after delivery (e.g., scratches, tears, stains), assembled, modified, or misused. This protects our ability to offer this generous policy to all customers.
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Non-Returnable Items: For hygiene reasons, we generally cannot accept returns on cleaned or used upholstered items (e.g., fabric or leather chairs showing signs of use). If unsure, please contact us first.
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Final Sale Items: Any items clearly marked as "Final Sale" or "Non-Returnable" at the time of purchase (we’ll make this very clear!).
📦 How to Initiate a Return (Simple Steps!)
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Contact Us: Reach out to our customer care team within 30 days of delivery at info@yoyink.com. Please include:
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Your order number.
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The item(s) you wish to return.
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The reason for return (helps us improve!).
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Get Your Label: Once approved, we’ll email you a prepaid return shipping label and detailed instructions.
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Pack It Securely: Carefully repack the item(s) in their original packaging, including all parts and documentation. Use the label provided.
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Ship It Back: Drop off the securely packaged return at your nearest designated carrier drop-off point (using the label we provide).
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We Process: Once we receive and inspect your return (typically within 3-5 business days), we’ll notify you.
💰 Refund Process
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Refund Method: Approved refunds will be issued to the original payment method used for the purchase.
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Timing: Please allow:
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3-5 business days for us to process the return after receiving it.
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Up to 10 business days for the refund to appear in your bank or credit card account (timing depends on your financial institution).
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What’s Refunded: You’ll receive a full refund of the item purchase price. Original shipping costs (if any were paid on a non-standard item) are also refunded for eligible returns.
⚠️ Important Notes
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Original Packaging is Key: Returns must be in the original, undamaged packaging to protect the item during transit and ensure we can resell it. We may refuse returns or deduct a repackaging fee if original packaging is missing or unusable.
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Proof of Return: We recommend keeping your drop-off receipt until the refund is processed.
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Non-Qualifying Returns: If an item is returned damaged, altered, without original packaging, or outside the 30-day window, we reserve the right to refuse the return or send it back to you at your cost. We’ll always communicate clearly in this case.
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Damaged on Arrival? If your item arrived damaged, please see our [Shipping Policy] or contact us immediately at [info@yoyink.com] – that’s handled differently, and we’ll sort it fast!
🤝 Our Promise
We designed this policy to make returns simple and fair. We trust you to respect the conditions (especially regarding item condition), allowing us to keep offering free, worry-free returns to everyone. Our goal is your long-term comfort and happiness with Yoyink.
Questions? We’re here to help!
📧 Email: info@yoyink.com
Last Updated: [07/04/2025]